Woman Claims Delta Airlines Sided With Racist Who Hit Her Daughter
By Sharelle Burt
Over the past year, numerous airlines have been the topic of conversation when it comes to customer service. Some airlines reign supreme, while others don’t seem to care how passengers feel about anything. This week, Delta Airlines is in the hot seat.
Yesterday, a passenger went on a Twitter rant about an issue she had while traveling with her two children. The Twitter user, who goes by the name Chef Shari Shobe, claims the airline did nothing to protect her when an older passenger puts his hands on her two-year-old daughter while she played with the window shade.
It all started when Shari decided to take her kids to the bathroom on the plane while they were delayed in Detroit. Since the plane was still grounded and not moving, she didn’t think it would be a problem, until a flight attendant decided to reprimand her and the kids.
Shari noticed that no one else that used the bathroom was approached and that rubbed her the wrong way. Shari spoke with TN and said she felt that she was targeted since she was alone with two kids. “I felt like I was automatically the problem when all I wanted was solutions,” Shobe said. She began to calm down some, but things got worse when she got back to her seat.
It’s almost an unspoken rule that an adult is not supposed to touch another person’s child, regardless of the situation. All could have been forgiven, but the 50-year-old passenger decided to pick a fight with the little girl claiming she attacked him first.
The mother of two said the fellow passenger continued to harass her and her children and no one on the flight spoke up in her defense. She tried to talk to the first attendant she saw, giving her the name “Megan.” Of course, “Megan” said she couldn’t account to what happened and sided with the other passenger, who Shari named “Racist Richard.”
After winning the battle, “Racist Richard” continued to insult her and explaining why he had the right to hit the little girl. He even suggested that the family didn’t pay for their seats.
A woman that was traveling with “Richard” tried to apologize for her companion’s behavior but the damage was already done. Shari had to hold her child in her lap the whole time to stop her from being afraid of what was going on around her. While the man continued to intimidate Shobe and her kids when they landed in Los Angeles, her real issue was with Delta, who is supposed to defuse the situation.
Toward the end of her story, she did give praise to one flight attendant who wanted to help.
“Only one flight attendant would even talk to me and treated me like a person. She was the flight attendant #4, Sharri. After the man belittled me, flight attendant #3, Megan, kept her distance,” Shobe said. “The rest of the flight attendants avoided interacting with me outside of Sharri. After we got off she helped me tie my kids shoes and told me she wished she was the one there. She would have helped.” This incident was traumatic for a woman that just wanted her daughter’s first flying experience to be pleasant. Instead, the adorable little girl was treated poorly and had to witness her mother in tears.
We wonder why. Shobe gave advice to other parents who may find themselves in situations such as this. “Be aware of your surroundings, get names and keep all receipts, travel with another adult if you can,” Shobe recommended. “The sad thing is you can do the ‘right’ thing and still end up with a terrible situation.” Since Shari shared her story, Delta had an executive director reach out in order to rectify the problem. Shobe said a woman called and listened to her side of the story and said she “doesn’t think this is going to be a problem moving forward.”