Home

Here’s How Flight Attendants Can Get All The Tea On You When You Fly

By Kelsey Marie

Share

Cabin crew members have been using iPads along with the Passenger Information List (PIL) and Passenger+ systems to identify you during your flight.

This means they can access information such as how often you fly with the airline and your recent customer satisfaction survey answers. Although each airline’s system differs, there is information that is industry standard.

Sally Kennedy, British Airways Cabin Service Director, tells The Independent: “I can use the seat map to see that if there are empty seats, that I can utilize those better, maybe for customers with reduced mobility. With the iPad, I can be proactive instead of reactive.”

Cabin crew members aren’t able to see what you paid for your flight but they use the information provided to see your status and thank you if you’re a loyal flyer with the airline.

United uses the system to ensure every passenger has a satisfactory experience.

According to Travel + Leisure, the cabin crew can see the history of the last five flights if the passenger fills out a satisfaction survey after flying. If the customer consistently reports an unsatisfactory experience in their survey, the flight attendant will be alerted and therefore make more of an effort to provide the best service possible.

The system also shows birthdays and marriage anniversaries so the cabin crew staff can make your experience extra special.

For example, Singapore Airlines launched a new in-flight entertainment system that would allow passengers to resume watching the movie they were enjoying during their last flight.

With all of these system updates, you can expect your flights to be more personalized than ever before.

Share
Travel Noire

Kelsey Marie

Kelsey-Marie is an NYC girl who currently lives in Johannesburg, South Africa. You can keep up with her on Instagram at @kelseydashmarie

Want more?

Get exclusive, unpublished tips from Travel Noire's CEO to help you get off the beaten path, into the hearts of locals and onto a better, more cultured life.

Check Out The Black-Owned Brand Creating African-Inspired Face Masks

Check Out The Black-Owned Brand Creating African-Inspired Face Masks

Healthcare workers on the front lines of the COVID-19 pandemic are running out of essential personal protective equipment as healthcare facilities are inundated with sick patients. As medical facilities and workers pleas for more protective gear,  local businesses are stepping up to help healthcare employees on the front line. Alexis Williams, the founder of Aloha […]

Parker Diakite

What Will Travel Look Like After Coronavirus?

What Will Travel Look Like After Coronavirus?

In a matter of weeks, life as we know it has come to a screeching halt in an effort to slow down the spread of the coronavirus. From work, school, and personal care, the current pandemic has impacted our lives to the point it may be hard to visualize what things will be like once […]

Parker Diakite

28 University of Texas Students Test Positive For COVID-19 Following Spring Break Trip To Cabo

28 University of Texas Students Test Positive For COVID-19 Following Spring Break Trip To Cabo

More than two dozen students from the University of Texas at Austin tested positive for COVID-19 following a spring break trip to Mexico, university and Austin public health officials confirmed. A group of about 70 young adults traveled together on a chartered plane to Cabo San Lucas in mid-March and since their return, 28 students […]

Parker Diakite